Resource Centre
Everything you need,
all in one place.
Search every form, guide, rate, and tool the bank publishes — and handle the everyday things without a trip to the branch.
Browse by Category
Every banking resource, sorted and shelved
Account Opening & Management
Account opening guides, powers of attorney, and instruction forms.
KYC & Compliance
Know-Your-Customer forms for individuals, entities, and representatives.
Cards (Sésame & Visa)
Requests, PIN re-issue, claims, opposition, and Visa card terms.
Digital Banking Contracts
BOAweb subscription contracts for single and multiple users.
Featured Resources
The documents people reach for most
- Download
Account Opening Guide
Client interview guide for opening an account.
PDF774 KB
- Download
BCB Organisation Chart
The bank's organisational structure (organigramme).
PDF651 KB
- Download
KYC Form — Individual
Know-Your-Customer form for individuals.
PDF2.8 MB
- Download
KYC Form — Legal Entity
Know-Your-Customer form for companies and organisations.
PDF3.7 MB
- Download
Carte Sésame Request Form
Apply for a Carte Sésame.
PDF1.1 MB
- Download
Visa Card Request Form
Apply for a BCB Visa card.
PDF635 KB
- Download
BOAweb Contract — Single User (EN)
BOAweb subscription contract, single user (English).
PDF823 KB
- Download
PIN Re-issue Form
Request a new PIN for your card.
PDF560 KB
- Download
Visa Card General Terms of Sale
General terms and conditions for the Visa card.
PDF563 KB
Self-Service Tools